Author: admin

CX budgets 2024: Bolder choices, greater customer value

CX budgets 2024: Bolder choices, greater customer value From technology to processes, discover where customer service leaders are making big investments.  Expert insights on customer service investments for 2024 Take a deep dive into CX spending benchmarks and get analyst…

Enable, create and amplify organizational growth

Enable, create and amplify organizational growth Did you know that 81% of tech decision-makers anticipate their organizations’ IT investment increasing over the next 12 months? Your guide to making smart tech investments The Forrester Planning Guide 2024 for Technology Executives…

The Ultimate Kubernetes Security Guide

Protection from Pipeline to Production Deploy Microservices with Confidence Expand beyond Kubernetes Network Policy This guide will help security teams understand the attack surface for Kubernetes deployments and how attackers can exploit vulnerabilities. Read about real-life examples including those used in Tesla…

How to Build an Enterprise Kubernetes Strategy

How to Build an Enterprise Kubernetes Strategy In today’s emerging cloud-native environments, Kubernetes is everywhere. Kubernetes sits at the intersection of DevOps and ITOps and many organizations are trying to figure out key questions, like who should own kubernetes, how…

Freshworks Customer Service Benchmark Report

Freshworks Customer Service Benchmark Report 2023   This is the 2023 edition of the Freshworks Customer Service Benchmark Report. In this report we showcase the benchmarks set by businesses across key metrics that matter most to customer service teams. Use…

Freshservice Service Management Benchmark Report

Freshservice Service Management Benchmark Report 2023   Have you ever wondered if your IT service desk is performing to the best of its abilities? Here are a few insights that can put your concerns to rest:  Organizations that automated their…

The Hybrid Solution

The Hybrid Solution Introduce Hybrid Working to Your Business Yellowcom delivered an integrated solution which included Horizon to enable Right There to link all locations for telephony. Yellowcom also implemented a MPLS broadband network to ensure secure transfer of sensitive…