In the ever-evolving customer service landscape, staying ahead of the curve is imperative for organizational success. Harnessing the power of generative AI has emerged as a game-changing strategy, promising to transform customer service from mere buzzwords to groundbreaking advancements.

55% of organizations reported increasing investment in GenAI since it surged into the public domain 10 months ago, Gartner reported in Oct 2023. In fact, Frances Karamouzis, Distinguished VP Analyst at Gartner, said: “Organizations are not just talking about generative AI – they’re investing time, money, and resources to move it forward and drive business outcomes…Generative AI is now on CEOs’ and boards’ agendas as they seek to take advantage of the transformative potential of this technology.”

Join this Freshworks event as we explore how generative AI is disrupting the market, delivering impact, and revolutionizing the customer service industry.

In this event, you’ll learn:

• Power and possibilities of GenAI in customer service
• Biggest challenges in adopting GenAI
• Freshworks’ approach to GenAI
• Introducing Freddy AI, Freshworks’ native AI engine
• Real-world customer stories