CX budgets 2024: Bolder choices, greater customer value

From technology to processes, discover where customer service leaders are making big investments.

 Expert insights on customer service investments for 2024

Take a deep dive into CX spending benchmarks and get analyst recommendations on how you can:

  • Allocate budgets across technology, people, and processes
  • Focus investments on the top drivers of CX, including customer service and mining customer insights
  • Explore disruptive tech like generative AI

Get the report

    By clicking "DOWNLOAD REPORT", I understand that Freshworks will process my personal information in accordance with its Privacy Notice and consent to receiving marketing communications related to Freshworks’ business, services, and events. I can unsubscribe from these communications at any time.