Enterprises are increasingly leveraging Artificial Intelligence (AI) and Machine Learning (ML) in contact centers to increase agent productivity and customer satisfaction. AI and ML enable new functionality like “agent-assist” to proactively help agents respond to customers faster and more accurately. In addition, AI and ML offer new forms of analytics to help enterprises better understand the customer journey and take action in real-time. Watch to learn how AI and ML can transform contact centers. SuccessKPI will share their insights and best practices in Contact Center Intelligence.
Director of CX, Edcor
AI/ML Solutions Lead, AWS