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Understand the power of digital user behavior to improve conversion rates and encourage user retention.

Get behavioral data insights for your e-commerce platform with user-generated data. Increase revenue, customer loyalty, and detect fraudulent activity.

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Optimizing Fan Experience with HCLSoftware's Discover

Explore how Discover from HCLSoftware revolutionizes the understanding of European Cricket Network fans and offers a seamless digital experience. See how this tool helps optimize user interface and content, strengthening branding and marketing efforts to create an unforgettable fan experience that keeps them returning for more.

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Optimizing Fan Experience with HCLSoftware's Discover

Explore how Discover from HCLSoftware revolutionizes our understanding of European Cricket Network fans and offers a seamless digital experience. Explore how this tool helps optimize user interface and content, strengthening branding and marketing efforts for an unforgettable fan experience that keeps them returning for more.

What Makes a Great Fan Experience?

HCL Discover Features

Get insights into the customer journey, including focus areas for improvement within conversion funnels. Enhance pathways, minimize drop-offs, and optimize conversion rates for sustainable growth. 

Monitor user actions in real-time, track website interactions, and gather data to swiftly respond to trends, identify bottlenecks, and fine-tune user journeys for seamless navigation.

Identify pain points, leverage in-session messaging and active marketing recovery campaigns in real-time.

Leverage user shopping data and site analytics to detect customer behavior changes, reveal revenue enhancement opportunities and understand true business impact.

Get the ability to capture and analyze behavioral data to improve user experience, deliver engagement analytics and reduce time to ROI.

Key Capabilities

Deep visibility into the user experience

Understand how users navigate their online journeys by using session replay to visualize actual experiences

Customer struggle diagnosis and resolution

Gain clarity on where your users struggle. Identify patterns of friction and pro-actively address issues by taking direct action when defined criteria are met

Reporting based on contextual data

Provide context to errors and events within your user experience. Leverage session replay and develop data segmentation reports to understand why struggle has occurred

Flexible segmentation of data

Segment and filter audiences on multiple data points. Engage with all individuals or segments who have experienced the same journey

Quantify business impact & opportunities

Explore and uncover opportunities to improve conversion, retention, revenue generation and brand perception

Enterprise-grade security

Enhance personalization and targeting by leveraging behavioral data for real time in-session updates and marketing campaigns

Real Customer Results and Testimonials

HCL Discover delivers real-world results every day in the world’s most critical industries saving money, increasing engagement and so much more. 

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