Managing customer experience requires tackling a complex set of metrics across agents, queues, geographies, customer types, and channels. Mix in data from speech analytics, chatbots, and post call surveys and the picture get blurry quickly. So how do you bring all this data together and gain actual insight of your customer experience?
Watch this on-demand webinar to take away actionable steps to a customer experience transformation from a top contact center consultant, Brad Baumunk, President & COO of Robert C. Davis and Associates, and Dave Rennyson, CEO of SuccessKPI.
President & COO, Robert C. Davis and Associates