Freshworks Customer Service Benchmark Report 2023


This is the 2023 edition of the Freshworks Customer Service Benchmark Report. In this report we showcase the benchmarks set by businesses across key metrics that matter most to customer service teams.

Use this report to compare your support team with the customer service standard offered by your industry, team size, and region. Discover how technology can help you act on the changing expectation of customers and provide memorable customer experiences.

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