Freshservice Service Management Benchmark Report 2023


Have you ever wondered if your IT service desk is performing to the best of its abilities? Here are a few insights that can put your concerns to rest: 

  • Organizations that automated their business processes maintained SLAs as high as 96.7% 
  • IT support via. chat and collaboration apps results in the least wait times and quickest resolutions for employees. 
  • Bots dropped average resolution time by 57% 

Accelerate your ITSM goals by downloading the 2023 Freshservice Benchmark Report. Get access to unique insights based on data collated from over 118 million global tickets across 14 industries.   

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