Better Together: Why Unified Communications + Contact Center Drive Improved Business Outcomes

Regardless of the metric, delivering an excellent customer experience is at the top of business leaders’ priority lists.

As organizations prioritize CX investment, leadership, and transformation projects, they also are evaluating projects to reduce friction. One area of focus is the integration of Unified Communications platforms and contact center platforms. Siloed communications introduce friction, whether within customer or employee interaction channels.

Discover benefits and reasons why with this paper.

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