Digital Is The Business
It’s no question that 2020 ushered in a massive turning point for businesses, as nearly every company was forced to reconsider how to thrive in an abruptly changed world.
Companies have had to rethink entire business models. Product roadmaps have been turned upside down. Whole industries took leaps in product development to bridge the gap between physical and digital experiences: think grocers, airlines, retail stores, and the entire healthcare ecosystem.
Services like online ordering and contactless pickup have become widely adopted across a diverse demographic. Business owners have been pushed into rethinking where customers get value, and those insights aren’t going away.